Shipping policy
Processing Time
All orders are processed within ⚠️ 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive a notification once your order has shipped.
Shipping Time & Carriers
Estimated delivery times by destination (after processing):
- ⚠️ North America / Europe / Australia: 5–8 business days
- ⚠️ Other regions: 10–20 business days
We ship via trusted international carriers (e.g., DHL, FedEx, ) depending on your destination and order details. Tracking information will be provided by email once available.
Please note that delivery times are estimates and not guaranteed. International shipping may be subject to customs processing beyond our control.
Customs, Duties & Taxes
⚠️ Import duties, taxes, and customs fees are the responsibility of the buyer (or handled DDP — choose the option that matches your actual settings). These charges vary by country and are not included in the product price or shipping cost. Please contact your local customs office for more information.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. If you have questions about tracking, contact us at ⚠️ [jnmygenuine@outlook.com].
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at ⚠️ [jnmygenuine@outlook.com].
Damaged or Lost Shipments
If your order arrives damaged, please contact us within ⚠️ 7 days of delivery with photos of the damage, and we will assist with a replacement or refund. If your package is lost in transit, please contact us and we will open an investigation with the carrier.
Returns Due to Shipping
For return instructions, please refer to our Refund Policy.